Healthcare
Fernway Health2025
Patient intake that takes minutes, not mornings
Redesigning check-in for a network of 60 outpatient clinics, so patients arrive prepared and front-desk teams get their mornings back.
-61%Time to complete intake
I design calm, clear products for complex problems.
- Years designing digital products
- 11
- Launches shipped with product teams
- 40+
- Design systems built from scratch
- 6
- Product strategy
- User research
- Usability testing
- Interaction design
- Design systems
- Prototyping
- Accessibility
- Workshop facilitation
- Information architecture
01 / Selected work
Work that moved the numbers
A few recent projects across healthcare, finance, climate and education, each with the research, decisions and results behind it.
- Fintech
Ledgerline2022
A treasury dashboard finance teams actually trust
Turning a wall of spreadsheets into one clear cash view for mid-size finance teams, with reconciliation that explains itself.
+38%Weekly active finance teams
- Climate tech
Tidewater Energy2024
Making home energy feel personal
A mobile app that turns smart meter data into small, achievable habits, helping households shift their energy use to cleaner, cheaper hours.
+52%30-day retention
- Edtech
Sprout Learning2023
One design system for three learning products
Bringing a student app, a teacher dashboard and a parent portal under one accessible design system, so a small team could ship faster without losing quality.
140+Components documented
Lisbon, Portugal
02 / About
Designing with people, not just for them
I started out in a small agency designing booking flows, and quickly realised I cared more about the people using a product than the pixels on the screen. Since then I've worked in-house at a fintech scale-up, led a design team through rapid growth and partnered with founders on their very first release.
Today I work independently with teams building something genuinely complex: clinical tools, financial infrastructure, energy platforms. I bring research, interaction design and design systems together, and I stay close to engineering so good ideas survive all the way to launch.
- Based in
- Lisbon, Portugal
- Works
- Remotely, with on-site workshops across Europe
- Speaks
- English, French and Portuguese
- Next opening
- January 2027
Experience
2023 to now
Product design consultant, Independent
Research-led product work for health, climate and education teams.
2019 to 2023
Lead product designer, Ledgerline
Led design for the treasury platform and built the company's first design system.
2016 to 2019
Senior UX designer, Northbeam Studio
Designed digital services for healthcare, retail and public sector clients.
2014 to 2016
UX designer, Parallel Digital
Started out designing booking flows and mobile apps for travel brands.
Toolkit
- Figma
- FigJam
- Maze
- Dovetail
- ProtoPie
- Framer
- Notion
- Jira
03 / Services
Where I can help
Engagements run from a two-week research sprint to six months embedded with your team. Pick one area, or bring me in from the first interview to launch day.
Product discovery
Workshops, research and prioritisation that turn a fuzzy brief into a product direction the whole team believes in.
- Stakeholder workshops
- Opportunity maps
- Roadmap input
User research
Interviews, diary studies and usability tests that show what people really need, not what we assume they need.
- Research plans
- Interview synthesis
- Usability reports
UX & interaction design
Flows, wireframes and prototypes for complex, data-heavy products, tested before a single line of code is written.
- User flows
- Wireframes
- Interactive prototypes
UI & visual design
Polished, accessible interfaces with a clear hierarchy, so the important things are always the obvious things.
- High-fidelity UI
- Interaction specs
- Motion guidelines
Design systems
Tokens, components and documentation that help teams ship consistent work faster, in Figma and in code.
- System audits
- Component libraries
- Documentation
Accessibility
Audits and fixes against WCAG 2.2, plus hands-on training so inclusive design becomes a team habit.
- WCAG audits
- Remediation plans
- Team training
04 / Process
A simple process for messy problems
Every project is different, but the rhythm stays the same: understand deeply, decide together, test early and measure what matters.
- 01
Listen
I start by understanding your users, your business and your constraints through interviews, data and time spent where the work actually happens.
You get
- Research insights
- Problem framing
- 02
Map
Together we turn findings into journeys, priorities and success metrics, so every design decision has a reason behind it.
You get
- Journey maps
- Success metrics
- 03
Make
I design and prototype in tight loops with your engineers, putting work in front of real users every week or two.
You get
- Prototypes
- Tested designs
- 04
Measure
After launch we track the numbers that matter and keep improving what we shipped, until it does what it promised.
You get
- Launch support
- Impact report
05 / Kind words
What clients say
Elise has a rare talent for making complicated things feel obvious. Our clinicians stopped asking for training sessions, because the new intake flow simply made sense.
Dr. Amara OkaforChief Medical Officer, Fernway Health She didn't just redesign our dashboard, she changed how our whole company talks about trust. Customers mention the audit trail in almost every renewal call.
Tomás HerreraVP of Product, Ledgerline Elise brought research, design and engineering into the same room from week one. We shipped a better app in twelve weeks than we had managed in a year.
Hannah LindqvistHead of Digital, Tidewater Energy
06 / Contact
Have a tricky product problem? Let's untangle it.
Tell me a little about your team and what you're building. The more context you share, the more useful my first reply will be.
- Replies within two working days
- Lisbon, Portugal, working with teams worldwide
- Available for new projects from January 2027